Xwin Privacy Policy — Your information is safe with us

Xwin (xwin.ml) is an online gaming platform based in Bangladesh. We take the privacy of our users seriously. This Privacy Policy explains how Xwin collects, uses, stores, and protects your personal information.

This policy applies to all Xwin services — including the website, mobile app, live chat support, and email communications. By using the Xwin platform, you agree to this Privacy Policy.

We believe you have every right to know where your data goes and how it is used. That's why we've written this policy in language that is as clear and transparent as possible.

Xwin only collects information that is necessary to operate our services. Requesting unnecessary data goes against our policy.

Information Collected at Registration

• Full Name
• Email Address
• Mobile Number
• Date of birth (for age verification)
• Password (stored in encrypted form)

Information Collected During KYC Verification

• Copy of national ID or passport
• Proof of address (where applicable)
• Bank or mobile banking details (for payment verification)

Automatically Collected Information

• IP Address & Device Information
• Browser type and version
• Time spent on site and page visit history
• Game history and transaction records

The table below outlines the purpose and legal basis for each type of data collected:

Xwin uses the data it collects only for defined purposes. We never use your information for unrelated or unnecessary activities.

The reasons we use your information:

• Account Management: Registration, login, and password recovery.
• Payment Processing: Verifying deposits and processing withdrawals.
• Security Assurance: Detecting fraud and unlawful activity.
• Support Services: Addressing your questions and complaints.
• Service Improvement: Improving your overall platform experience.
• Legal Obligation: Meeting the requirements of applicable laws and regulatory authorities.
• Contact: Sending important updates, policy changes, or security-related information.

Xwin never sells your personal information. In certain situations, however, limited data sharing may be necessary.

Service Provider Partners

Xwin works with a number of trusted third-party service providers — including payment gateways, game software companies, and cloud hosting providers. These partners are given only the information needed to perform their specific role and are not permitted to use it for their own purposes.

Disclosure of Information for Legal Reasons

We may be legally required to disclose information under a court order, a legitimate request from a government authority, or applicable anti-money laundering laws.

Xwin does not retain your data longer than necessary. How long we keep it depends on the type of information and applicable legal requirements.

• Account Information: For the duration of the active account and up to 5 years after closure (as required by law).
• Transaction Records: Up to 7 years (in accordance with financial regulatory requirements).
• Support Conversations: Up to 3 years.
• Marketing Preferences: Until you unsubscribe.

Once the retention period expires, data is securely deleted or anonymized.

Xwin uses cookies and similar technologies on its website to enhance your experience. Cookies are small files stored in your browser.

Types of Cookies

• Essential Cookies: These are required to maintain your login session and keep the platform running properly. Disabling them may cause the site to malfunction.
• Performance Cookies: Helps us understand which pages are used most — useful for improving the quality of our service.
• Preference Cookies: Remembers your language or display preferences.
• Analytics Cookies: To understand user behavior — without revealing personal identity.

You can manage cookies through your browser settings. Please note that disabling essential cookies may cause some features to stop working.

As an Xwin user, you have certain important rights over your own data. We fully respect and uphold these rights.

• Right to Access: You have the right to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Restrict Processing: In some cases, you may request that the use of your information be restricted.
• Right to Data Portability: The right to receive your data in a structured, portable format.
• Right to Object: You may object to your information being used for marketing purposes.

However, some requests may not be fulfilled — for example, deleting data retained due to legal obligations or disclosing information during an ongoing investigation.

Xwin protects your data using industry-leading security measures. We regularly review and update our security framework to stay current.

• TLS/SSL Encryption: All data transmissions are secured with 256-bit encryption.
• Password Hashing: Passwords are never stored in plain text — bcrypt hashing is used.
• Two-Factor Authentication: Two-step verification for critical account activities.
• Regular Audits: Regular system audits conducted by third-party security experts.
• Firewall & DDoS Protection: To prevent unauthorized access.
• Employee Training: All Xwin employees are trained in data protection.

The Xwin platform includes third-party games and payment services. These third parties operate under their own privacy policies, which are outside our control.

We only work with trusted, verified partners. Every partner is required to comply with our data protection standards.

• Game software providers — your game data may be shared
• Payment gateway — limited data shared for transaction processing
• Cloud hosting services — for data storage
• Analytics tools — anonymized usage data

Xwin is not responsible for the privacy practices of these third parties. We do ensure, however, that they are not permitted to use your information beyond the agreed purpose.

Xwin may update this Privacy Policy from time to time — for example, when new services are added, laws change, or security standards improve.

If significant changes are made, we will:

• Notifications will be sent to your registered email
• Display a clear notice on the website
• We will update the date at the top of this page

Continued use of the platform after any changes will be considered acceptance of the updated policy. We recommend reviewing this policy regularly.

For any privacy-related questions, complaints, or requests to exercise your rights, please get in touch with us:

• Live Chat: Available on the platform 24/7 — the fastest way to get a response
• Email: [email protected] (typically responds within 24–48 hours)

We take all privacy-related requests seriously and aim to respond within 30 days. If a matter is complex and requires more time, we will let you know.

For more information, visit our Terms and Conditions and Responsible Gaming You may also visit the page.