Xwin FAQ — all your questions answered in one place

No. Each person may only hold one account on Xwin. Creating multiple accounts may result in all accounts being suspended and balances forfeited.

on the login page Click the "Forgot Password?" link. An OTP will be sent to your registered mobile number or email. Use it to set a new password — the whole process takes under 1 minute.

KYC (Know Your Customer) is an identity verification process completed by submitting a photo of your national ID or passport. KYC is mandatory for withdrawals and helps keep your account secure.

Xwin is strictly for users aged 18 and above. Age is verified during registration, and supporting documents may be requested in cases where eligibility is in question.

The minimum deposit on Xwin is kept very low so anyone can get started with ease. Check the Account Cashier section for the latest limits.

Xwin supports deposits via mobile banking, e-wallets, and bank transfer. The full list of available payment channels can be found on the Cashier page.

Deposits are processed instantly in most cases. Funds deposited via mobile banking or e-wallet typically reflect in your balance within 1–5 minutes. If there's a delay, please contact our live chat support.

Xwin does not charge any fees on deposits. However, your payment provider may apply their own charges. Please contact the relevant payment service provider for details.

Withdrawals via mobile banking or e-wallet are typically completed within 15–30 minutes. Accounts with completed KYC verification are processed even faster.

The minimum withdrawal amount varies by payment method. For the latest information, visit your account's Withdrawal Section page.

Common reasons for a rejected withdrawal include incomplete KYC, unmet bonus wagering requirements, or incorrect payment details. Contact our live chat and we will identify the issue and resolve it for you.

Yes, KYC verification must be completed before your first withdrawal. Submit a photo of your national ID or passport. Verification is usually completed within 24 hours.

When you open a new account and make your first deposit, the welcome bonus is automatically credited to your balance. To learn more about the bonus terms and conditions, Terms and Conditions page.

Wagering requirements mean you need to place a specified amount of bets before you can withdraw a bonus. For example, a 30x wagering requirement means you must wager 30 times the bonus amount. Requirements vary for each bonus.

Share your referral code with a friend. When they register and deposit using your code, both of you will receive a bonus. You can find your referral code in Account Settings.

Your real balance is the money you have deposited — it can be withdrawn directly. Your bonus balance must be used to play games and can only be withdrawn after the wagering requirements are met.

Xwin offers thousands of games — slots, Live Casino (roulette, blackjack, baccarat), Bingo, fishing games, and much more. New games are added regularly.

Yes. All games on Xwin use RNG (Random Number Generator) technology, which is independently audited by third parties. This ensures that every game outcome is completely random and fair.

RTP (Return to Player) is the percentage of total bets a game returns to players over time. For example, a 96% RTP means that for every BDT 100 wagered, players receive an average of BDT 96 back. Each game's RTP is listed in its game information.

Absolutely. The Xwin website is fully mobile-optimized. For an even smoother experience, Xwin App Download it — all games are available on the app too.

Xwin uses 256-bit SSL encryption. Your personal information, payment data, and gaming history are fully protected. We do not share your data with third parties. For more details, Privacy Policy page.

Self-exclusion lets you temporarily close your account for a set period, ranging from 6 months to 5 years. It takes effect immediately — either through your account settings or by requesting it via live chat. To learn more Responsible Gaming View page.

Change your password immediately and notify our live chat support. We will investigate your account and take protective measures if necessary.

Log in and go to the "Responsible Gaming" section in your account settings. There you can set daily, weekly, or monthly deposit limits. Reductions take effect immediately.

Yes. You can permanently close your account by requesting it through live chat support. Please withdraw any available balance before closing.